Refund Policy

Overview

At Fast Tridges – General Trading L.L.C, we aim to maintain high standards in the supply and delivery of products. Due to the nature of international trading and bulk supply, refunds are handled based on specific circumstances and mutual agreement between the company and the buyer.

Eligibility for Refunds

Refund requests may be considered under the following conditions:

• The product delivered is different from the confirmed order.
• The goods arrive damaged during transportation.
• There is a significant discrepancy in quantity compared to the confirmed order.
• The product quality does not match the agreed specifications.

Reporting an Issue

Any issue related to product quality, damage, or incorrect delivery must be reported within 48 hours of receiving the shipment. Requests made after this period may not be eligible for review.

Required Documentation

To process a refund or replacement request, customers may be asked to provide:

• Order or invoice reference number
• Photos or videos showing the issue with the product
• Delivery documentation
• A brief explanation of the problem

Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Damage caused after delivery due to improper handling or storage.
• Requests made beyond the allowed reporting timeframe.
• Products that have already been used, processed, or resold.
• Minor variations that do not affect product usability or agreed specifications.

Refund Resolution

After reviewing the claim, Fast Tridges – General Trading L.L.C may offer one of the following resolutions:

• Replacement of the affected product
• Partial refund
• Full refund in approved cases
• Credit for future purchases

Processing Time

Approved refunds will typically be processed within a reasonable timeframe depending on the payment method used and internal verification procedures.

Contact Us

For refund-related inquiries, customers are encouraged to contact us through the official contact details provided on our website so that our team can assist with the request promptly.